Data Deletion

This page explains how to remove the access a business gives us when it connects a Facebook Page or an Instagram account to its BookFlow booking dashboard.

What we store

When a business connects its accounts, we store only:

• the Page access token Facebook issues us — the permission to publish posts on that Page and on the Instagram account linked to it — or, for an account connected with Instagram sign-in, the equivalent Instagram access token;
• the public name, username and profile picture of the connected Page or Instagram account, so the dashboard can show which account a post is going to.

We do not collect or store your Facebook or Instagram profile information, your friends or followers, your messages, or anyone else's personal data from those accounts.

Deleting it — in your dashboard

Sign in to your dashboard and go to Grow → Social. Choose Disconnect beside the account you want to remove. The access token we hold for that account is deleted immediately and we can no longer post to it. Any posts still scheduled to that account stop.

Deleting it — from Facebook or Instagram

You can also revoke our access at their end, without signing in here:

• connected with Facebook? Open Settings & Privacy → Settings → Business integrations in your Facebook account — as a business app we're listed there, not under Apps and Websites — find this app and choose Remove;
• connected with Instagram sign-in? Open your Instagram account's Apps and Websites settings, find this app and remove it.

Removing the app immediately invalidates every token Facebook or Instagram issued us for your accounts, so we can no longer publish. The stored token becomes useless; disconnect in your dashboard as well if you would like the record removed at our end too.

Posts already published

Posts we published on your behalf belong to your Page or Instagram account and stay there. Delete them from Facebook or Instagram in the usual way.

Need help?

If you would like us to confirm a deletion, or you can no longer sign in to the account, get in touch and we will remove it for you.